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Meet Our Team

Carrie Mattox

Lynchburg, Virginia has always been my home and I knew I wanted to stay here so in 2008 I made my big move to follow my destiny. I bought Forest Hill Insurance Agency from my grandfather who had owned and operated the agency since 1983.

While I was earning my bachelor’s in business administration from Mary Baldwin College, I began working for my grandfather during summer and on holiday breaks. I then gained experience working as an underwriter for four years before taking the steps to agency ownership.

I am honored to carry on my grandfather’s legacy. In 2009, I won a trip to Alaska in recognition of my service, which of course, I took my grandfather with me. He’s the reason I do what I do.

When I’m not working, I relish spending time with my husband and daughter. We enjoy taking walks together and visiting the playgrounds and community market. I also love to make day trips around the area and explore the many hiking trails Lynchburg offers.

I’m proud to operate my agency in my hometown. My team is highly knowledgeable, with an average of 15 years of insurance experience. We genuinely care about customers and are proud to assist them as they make decisions that help protect what matters most: their family, home, car and boat.

Stop by and see us! We look forward to getting to know you.

Lisa D. Jennings

I have been in the insurance industry for 15 years, always looking forward to helping people manage their everyday risk.

I grew up in the small town of Madison Heights, VA and spend my free time watching my children grow into amazing adults.

During the weekends, I am usually on the field, watching our daughter play softball. One of my guilty pleasures is chips and dip, I just love it!

Also, I love helping the youth in our community.

Elizabeth Brown

I have almost six years of experience as a Customer Service Representative in the Insurance Industry. I have always enjoyed helping others find and fill their needs.

I grew up in Florida, always working in Customer service. I worked for nearly ten years as a customer-facing service representative and for the last six years as an over the phone representative.

I am an active member of my church. The people there treat everyone like family, and we spend our lives together. I also enjoy hanging out with the college students that are a part of the college ministry at my church and my life group.

Other than that, I really like Black and White movies, and I enjoy working with Habitat For Humanity.

David St. John

I have been in Insurance Business for 27 years. What most excites me about work is helping people with their insurance needs and protecting their families.

I grew up in Lynchburg, Virginia and I really enjoy when football season starts and being outside!

Robbie Gilbert

I have been in the insurance industry a few months now. Being an insurance agent has been a new and exciting career for me.

What most excites me about work is knowing that our customers have the best service and that we are providing them with the coverage possible.

I grew up in Lynchburg all of my life. I really enjoy The Green Bay Packers, I have been a diehard cheesehead my whole life.

When I’m not working, and if its football season, you’ll find me watching the Packers game. Currently, most weekends are spent with my fiancé and planning our wedding.

Guilty pleasure, talent or interest? I have been playing the drums just for kicks for about eight years.

Finally, when it comes to giving back, every October I work/donate with my friend’s campaign “Casting for Recovery” for BCA research.

Forrest Winks

I began in the insurance industry in 2009. I was a Life and health producer. I took a break from insurance to work in other industries but ended up returning when I realized how rewarding it was to be able to make a positive impact in people’s lives.

I pride myself on making sure that my customers know they are in good hands, and that they have the insurance and protection that they and their families need.

I was born in Atlanta, Ga. I moved to Richmond, VA in high school and attended Lynchburg College. Between High school and College, I served in the military. I was deployed to Iraq and Kuwait in 2007. Upon returning home, I worked hard to complete my Bachelor’s Degree and join the civilian workforce. I have stayed in Lynchburg and have grown to love the community. I am grateful that I get to have an impact here and help the people of Central Virginia.

I enjoy all things to do with cars, their design, history, performance, and the companies that build them. When I am out of the office, I am usually with my family going on short trips around Virginia.

I have a few hobbies, I really enjoy cooking and grilling, and I have been playing guitar since I was 15.

Some organizations that mean a lot to me are Relay For Life, The Wounded Warrior Project, and The Downtown Lynchburg Association.